| Customer Support | Email/chat support, documentation, onboarding demo; enterprise support available via contact | Chat and email; Slack for premium; no dedicated account manager |
| Integrations | Native CRM, HubSpot, browser extension, API, Agent Builder, webhooks | CRM and API integrations in progress; currently limited to basic calendar linking |
| Operation Modes | Fully autonomous AI SDRs, AEs, and Dialers work together - no human-in-the-loop required | Fully autonomous or manual review toggle per agent |
| Message Personalization Quality | AI-crafted email and voice messages tailored to history and engagement | Tailored AI messaging per lead; not purely template-based, but lacks deep intent-based personalization |
| Data Quality & Sources | Access to 275M+ contacts and 75M+ companies; enriched via signals and CRM data | Pulls from 3rd-party databases; user uploads supported; no intent signals or lookalikes |
| Customizability | Custom workflows, tone, agent playbooks, reinforcement learning, A/B testing | Custom goals, tone, targeting, working hours, languages, and agent personas |
| Email Infrastructure | Native warm-up, mailbox rotation, SPF/DKIM/DMARC setup | Done-for-you; no access to custom domains or inbox control |
| Set Up Time & Ease | Onboarding via no-code Agent Builder templates; fast setup with CRM, data source integrations, and mobile app/browser extension | Guided onboarding with easy persona setup; no coding; live within 1 day |
| Outreach Channels | Email, LinkedIn, Phone Calls | Email, LinkedIn, SMS, WhatsApp |
| Capabilities | Prospecting, multi-channel outreach, meeting booking, CRM enrichment, AI Dialer, AI AE for demos, pipeline automation | Automates prospecting, messaging, follow-ups, replies, and booking across email + LinkedIn |
SuperSales
Agentforce